#13205-09[#BusinessManagement]
#Response, #Cellphone, #SIMcard, #Computer, Login, #SOP, #Karma 20240414-070702
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There are 9
paragraphs in this article, please read below the outlines; this page shares
its 5th. ~ 9th.
1.Dear
respected Buddha, I’m sorry, I forgot your name! What you meant is…
2.Emily’s wish list -career: Buddha would
give opportunities; we need to make things well-known by ourselves, we need to
experience it so we can share real cases, help others and help ourselves.
3.Emily’s wish list - destined journey of marriage; if you believe, destined journey of marriage is defined by fate, however, Deity and Buddha be our match makers, though, we also need to understand each other to know whether it is suitable or willing to be together or no!
4.People are still human beings, when
wish being fulfilled, please be careful, please don’t be arrogant!!
5.What
kind of response you want to get? Thus, you also react what you want to
others?!
6.What should be included in ideal response?
What’s your idea?! If you are waiting for responses, please refer to these
suggestions.
7.[Questions/responses] are not [numbered],
it is because people don’t know [the value of questions], right?! Ah, what’s
the value?!
8.A letter to the government organizations, telecom, cellphones and computer
companies.
9.Buddha said, don’t do bad things, turn your head back
and you will see the shore.
Let’s get
started
5.What
kind of response you want to get? Thus, you also react what you want to
others?!
In this paragraph, I would like to share
those role model companies in my mind about their customer service response, even
though there are negative issues or asking questions out of curiosity, these companies
always give prompt relies, people can feel they are also tracking the work
progress (If I don’t mention some companies, it means I forget about them
or recently I didn’t have interaction with them or I didn’t get much impression…)；which
is the role model company of customer service response in your mind?!
You
ask questions to the suppliers you purchased products from, and which kind of
feedback you hope could get
Below lists the [platforms they use for
interacting]/[company name](sort at will, I didn’t follow any rule, I list it
when it came into my mind):
- Phone:
Chunghwa Telecom/ Samsung/ ABN AMRO Bank(ABN)/Shanghai Commercial and Saving
Bank(SCSB)/Shin Kong Bank
It was an interesting thing that: in
ancient times, I was just involved in retailing business company, they offered
beneficial business activity of interest-free credit card installment service
to customers, I didn’t know how to clarify and define the received amount
between banks and the company, and due to my curiosity, I wrote to
ABN, SCSB; I felt myself doing
a weird thing, and I didn’t expect the Banks will reply, and unexpectedly, I
got their email and calls. I also consulted to my colleagues and got the
answers, I know I asked he Banks wrong questions; regardless of the reasons the
banks’ response to my work questions, I feel very grateful to them and it was a
valuable experience.
- Email:
Nestle
In #128[#BusinessManagement
#Marketing #Commercial] I'm a consumer, also a couch potato, I don't remember
your commercials! I’ve said Nestle
is a good company; my family and I love Nestle coffee, I asked questions because
I had big curiosity about the origin they listed on the bottle, there was big
gap in between my understanding, I left a message on the Nestle official
website, and, within 24 hours, I got their feedback, I felt it efficient and
safe. The way and work speed a company responding their customer stands
for the company’s attitude toward facing problems, do you agree with it?!
For Nestle, I am one of their many
customers only…, to sum up, I remember, they gave me a detailed response, I was
satisfied with it; though, there was only wording, the consumer is able to feel
their attitude. Do you agree?!
- Facebook:
Kimberly-Clark/ Aloha Bus(currently, business on hold)/ PxMart
To compare with above 24 hours, these
companies, their response on Facebook
platform, I would say it is [immediately]; it is a pity, Aloha Bus business now
is on hold, their customer service clerks of their work locations and on the
internet, I feel they are very professional, kind attitude and work
efficiently.
X: Philips
On X social media platform, I
accidentally found Philips company is using their customers’ languages doing
customer service response, and, regarding those various kinds of questions,
this company will create number for all the questions asked and
proactively interact with those people who are asking questions about their
work progress, they are detailed oriented; this is the most detailed response I
have observed on social media platforms so far, and I deeply admire and respect
it. Have you noticed it too? Which other company you know is also doing this
way? Please share. Thank you!
- LinkedIn:
LinkedIn
I just clicked to view the response from
LinkedIn about my question, then, immediately, I learn about account
verification knowledge and that is new to me, though, I don’t really understand
how to use it, it is a gain to me; many years ago I was said a terrorist and
that person spread this rumor everywhere on the
platform, the root cause was I didn’t comment above the content I reposted
under my main page, and that person didn’t feel comfortable about that. After I
reported this person, her comments were [ immediately ] deleted.
And, to me, in this time LinkedIn’s
response to me, it just confirms my saying about my cellphone, SIM card and
computer were hacked. Please everyone be careful
6.What should be included in ideal response?
What’s your idea?! If you are waiting for responses, please refer to these
suggestions.
Please review this article first: [#BusinessManagement] Emily's Idea #X platform Mr. #ElonMusk, in its 2.Does the highest level manager of a company need to respond netizen’s question directly?!, thus, when we are discussing about the requirements of a company responding questions, if you agree the idea shared in that article, then, what’s your idea about below two formal letters, they have already met the requirements, however, it has been months, and what are the [potential reasons] causing the companies not giving the response?!
#125 Sponsorship reminder/invitationletter for users and viewers of creative works (ERP)
I don’t know these two companies’ idea,
it is only for your reference, if you/your company receive this kind of
question, will you provide formal reply? How soon? How you will deal with it is
more properly?!
On the contrary, if you encounter my
situation, how you see things or how you will deal with these companies?!
If we assume this blog is a company, sometimes,
when I received questions or greeting on social media platforms or in my email
box, I also chose not to respond; my concerns are:
-
They match my defined requirements of scam emails or accounts
-
I know they are acquaintance/former colleagues and managers
pretending they are strangers
-
Business promoting email
-
I feel something weird
What’s your concern?!
Back to the topic: What
should be included in ideal response? Why?
I divide this issue into two dimensions: from the company's perspective and from the questioner's perspective; these two are not necessarily the same.
Their processing costs are different, so do their social responsibilities.
If the asking the question side or responding side is an individual, this
person doesn’t necessarily have to consider social responsibility;
on the contrary, whether it is a company or an individual, they must consider integrity👈Do you agree?!
From the company's perspective, I suggest it must consider [processing
cost], however, we need to define it as later priority; it is
majorly because when we are defining responding rule, the company won’t
100% know how many work aspects and the depth would be involved, and
they don’t know the processing time. A brand image would attract customers’
purchasing intention and spiritual support, however, the sources of customer
purchasing intention and spiritual support is OOO? I define OOO=From inside
out integrity, the scope of meaning of this noun is broad, customers
support the company is because they are reliable and responsible brand, do you
agree?! Otherwise, what they are supporting?!
From inside out means, when dealing with concerns or
doubts from others(no matter who they are; and, people making
things more difficult are not considered in this discussion, because the “difficulties’
differ from people ), we need to [do response properly] at [appropriate
timing].
Appropriate timing=timely response +inform possible
processing time and methods accordingly; for example: when people leave message
on website (any kind of situation, or better ways you can imagine)
Auto response machine =respond immediately
Do response properly =Let questioners know how you will deal
with it, timing, other kind of choice they can have…etc.
“ Thank you for email, within 5
working days, we will arrange a customer service clerk to
contact you; you can also call OOO-OOO-OOO our
company’s telephone customer service will help you! ”
In Taiwan, there
are many companies dealing with it in this way; do you agree with it?!
There is an extended issue that some
companies would ask the questioners to provide additional
personal information besides the phone number or email address (such as: home
address, ID number, and these are defined as required), it depends on the
companies’ consideration and purposes, I’m not quite sure about the root
causes; some of those columns make me want to give up asking questions👈Maybe, it is
also a way to deal with questions asked, what’s your idea?!
All is to follow the companies’ purpose! For your reference.
👉Does your company include the image of [our
company values morals and integrity] in the procedures of dealing with
responding questions?!
For example:
- Take all the questions seriously.
- Respond sincerely.
- Consistency in the spirit of equality; In recruiting advertisement, the companies say they don’t treat people differently based on the difference of the race, gender…etc. any personal identity status, therefore, companies possess morals and integrity 👉in their responding questions, should they answer and deal with things with equality spirit?
How your company do this?! Especially
[the spirit of equality]...
from the questioner's perspective, though, above
examples explain greatly, however, not all the consumers or questioners
are good at using internet, computers or cellphones; do you agree?!
Relatively: in a conservative approach,
using internet, computers or cellphones, as a questioner, it is the best
way to [keep the records of asking questions]. Hence, as a whole, I would say
the expectation of the questioners is:
Get a quick response and resolve problems
quickly.👈That’s
all!
What do you think?!
Again, please let me know your answer
about topic of last paragraph:
What
kind of response you hope could get? Accordingly, do you treat others the way
you want others to treat you?! Why?!
Do you agree, when we are facing asked
questions:
Excluding those questioners intentionally
make things difficult, then, honesty is the best policy.
We need to face problems to solve issues.
Do you agree?!
Accordingly, if you are waiting for some kind
of response, below are my suggestions to you for reference:
(1)
Please keep in mind, after you know this, do not treat others in this way:
In psychological research, it says, in people interaction: purposely not to respond, and it can keep the questioners continuously investing attention. This is my lesson learned from my interacting with former managers and colleagues of one company I worked for before, I know their true face accordingly; after I left its work environment, I kept good friendship with them and talking via chat app with former managers and peers, in the overall situation, I felt they intentionally [not responding to me] and trying to know my reaction, they wanted me to [heavily attach to them]👈I figured out this situation after knowing the psychology information, finally, I blocked all of them! Believe it or not, this company is the one that paid detective agents following me, spreading virus crossing boundaries of my cellphones and computers, it has caused big anxiety and pain to me and my family (it is surely the detective firms won’t report back to the company know the pain they have caused! This is what I’ve realized!)
I don’t know why they are doing this to me, I only know the image of social responsibility they provide to the public is fake. I hope they don’t hurt anyone else in the future.
2024/7/21 my awakening:
I expect myself this is the last time I
talk about this company/group doing this kind of thing!
I asked myself, if possible, what Buddha
would like to tell me?!
Buddha may ask:You've been thinking about
it, getting angry, is it worth it?!
I said this before: it’s like a computer, its memory is limited, people need to focus on things good to themselves; also, people need to have self- awareness so they can improve themselves. Hence, those who love to cross boundaries to watch others cellphones and computers, if they have no self-awareness, I can’t do or help nothing no matter how much I’ve said, just let them!
People need to take the karma of the
things they’ve caused.
(2)
In the period of waiting for response, I suggest, just like
above what I’ve done, people need to keep focusing on themselves; you can define your own reminder, an
reminder as only when it has been N days, you need to do the follow up work....
Besides those intentionally not to give response, it is possible: below is my
experience
- They didn’t receive your message.
- You’ve defined a deadline of response, people
will follow it, so, they won’t give other explanation until the deadline.(
one of my former colleague answering me: Emily, I remember you said we only
need to give you that document by OOO?! Time has not come, yet! What you want
me to say?! )
7.[Questions/responses] are not [numbered],
it is because people don’t know [the value of questions], right?! Ah, what’s
the value?!
(1)
Completeness: In internal control(=management) point of view,
forms (or events) serial or categorical numbering, in some aspects, it is to ensure
their completeness; for example: in number generated from today, 2024/7/15,
we can know, there are 100 questions, and, in the future, we can track back and
know their case closing work progress, it should be [at least] 100 number for
cases closed at the end. [At least] means, in analysis all the questions, among
those asked 100, they may involve kinds of issues, and each has its own rule to
define the number for questions/issue…therefore, serial numbering can
ensure the completeness of closing all the cases with no omission.
Relatively, there are many channels to receive questions, including customer
service department, sales, moreover, all the employees are possible; as a
result, do you think the company need to maintain a work culture of [accepting
suggestion from places] in order to solve all possible unsolved problems? And,
finally, it can use thing similar to BRM shared in this article[#BusinessManagement] #Startup, #Authorization,#Budgeting, #Forecasting, #InternalControl, #Project, #Change, #Integration
do you agree they can use it for review
and improvement?!
What’s your idea?!
(2)
The value of questions asked = there are opportunities the
companies (questions collectros)are able to know issues they’ve never thought
before, those are similar to things the market need, they may become the
opportunities of new products development.
There are companies of industries would
figure out the [unmet need of customers] by questionnaires or
market research firms collecting information support for their reference of
products development, and in fact, to gather and analyze
questions asked by customers is also a way of market research, do you agree
with this idea?! However, due to work costs issue, in some companies, their
related work SOP would consider [not] to include questions asked from people
who are using their very old model products/equipment for new products
development, they think it may be less value of it👈in my point
of view: actually, the companies/suppliers/you don’t know what kind
of questions those very old products users would ask , I suggest you [not] to
define products model [old or new] as the [filter] of dealing with [questions
categories]; for example: take cellphone as the example, a consumer is using your
produced cellphone and the model is 10 years ago, and, this user now encounter
some kind of cellphone virus problems, and, your newest cellphone is not
necessarily able to deal with it! Right?!
(3)
Catch the opportunity of customers
initiating the contact to do products promoting, opinions
investigating/collecting, and [completing customers profiles] = they won't
reject the call! It's a very good opportunity! Do you agree?!
Here's my recent past experience
with phone customer service and I would like to share my thoughts:
-
Promoting, it is not forcing; forcing
people to buy is always make us not happy, do you agree?! There are seasonal or
specific period of products or service promoting programs of kinds of
companies, I suggest you to consider the timing your customers contacting you
as one of the opportunities of your promoting. Furthermore, those questions you
would like to ask are predefined, you will find out, sometimes, your promoting
purpose is not to [achieve the sales] but to [make your customers want to know
your products+reply] things you /your companies hope could know. 👈What’s your idea?!
- If, the moment you are answering the calls from customers, however, you cannot solve their problems, in this situation, I suggest not to promote things of higher sales price, or, new products your customers don’t really know about. 👈If you would like to consider how the customers would feel, you will know all the reason behind this suggestion. Bless you!
-
[Completing customers’ profiles], this suggestion is
for those companies who are implementing customer service data bank. Including
my previous work experience, when companies are implementing CRM system or
conducting similar research and analysis, they found customer information is
not complete. At that time, some companies would adopt encouragement to invite
their customers to visit companies’ website to fill some forms + they provide
gifts for these visitors, and another kind of companies, their sales clerks or
(phone) customer service specialists would invite or passively collect what
their companies need from customers. These methods are for your reference.
8.A letter to the government organizations, telecom, cellphones and computer
companies.
Purpose of this
paragraph: to ensure and protect personal safety and data security.
In the beginning of year 2024 until July, in my articles, I always described the situation of my being stalking, my cellphones and computers being hacked etc. After asking for helps from police and friends, I still have qualm about my internet security: I feel I cannot reach the governments organization’s websites, the web addresses are fake; finally, 2024/6/30 I sought for help from a media company, and in this paragraph, I would like to share my letter to this company saying the security issues about SIM cards, cellphone and computers, my purpose is to remind people of following things:
-
For readers who have been in a similar situation, your
personal information may have been leaked, so please to ensure and protect all
aspects of your own security.
-
The methods of completeness and immediacy by all government
organizations at all levels to protect people.
-
Products safety protective measures of telecom, mobile
phones, computers manufacturers.
-
The general public and consumers must be informed/advocated for sufficient information to protect
their own safety, so as to reduce the operational burden of government organizations
and various kinds of manufacturers.
I hope readers can properly convey information
in this paragraph to your local manufacturers and government organizations to
ensure everyone's personal + data security. Thank you!
(1)Letter to the governments
organizations(this is the content I asked for media company’s help to give to the
governments)
Subject: Hope to utilize the power of media to reinforce
people’s understanding of life safety and its protection mechanism
Dear OOO News Media Company;
This is Emily Huang,
I’m the author of Whatsyouridea1996
blog, and I’m also a citizen of Taipei City; besides the subject of this letter, the purpose and
reason of this content is expecting to have your help to transfer it to Taipei
City Government related work units in order to have their formal response; and,
if some of the work scopes and responsibility belong to Central Government,
because I’m the Taipei City citizen, I also hope Taipei City Government will
help to get response from it accordingly.
Main reasons(background of situation)
(1)
I personally have been experiencing
stalking (physical and online) and unauthorized accessing to files on my cellphone
and computer for nearly six months,
yesterday (2024/6/29 around
9:30~10:30a.m.), when I was working on the computer in the
library in Taipei City OO District Administration Building, I was convinced
that when I operated the computer as me (library card with my ID number), the
original operation status was normal, but later, it changed to the situation
where I could not correctly access the Taipei City Government Mayor's mailbox
web address or websites of relevant bureaus, police-related websites, etc.
(2)
2024/2~2024/6 after reporting to
the policy(OOO police station house),
and 2024/6 consulted to telecom companies (OOO, its JianGuo North Branch and SynTrend Service Center),
there are big difference between all the response I got and my understanding.
(3)
I
think my situation may happen to many people, however, above (2) police and
telecom companies issues may also result from the restricted legal
regulations or their service training environment, or other reasons causing not
appropriate to explain to me, therefore, the response provided did not
meet the expectations of the people; more than that, their responses were like
"pushing those problems back to the victims to handle on their own".
This is how I feel.
(4)
Due to (2) and (3), this letter is sending to the media and
governments organizations to express [my case
has reflected a situation that people life safety is threaten, and I hope the governments organization will pay
attention to it and take required actions to deal with it and prevent it from
happening in a timely manner, and, to give formal response].
(5)
If
there is some kind of detected findings, I also hope I’ll be informed about
related involved persons have already taken legal responsibilities; if it
involves people I know, I also hope I’ll know this detailed information from
response from governments organizations.
Below lists my explanation and opinion, I’ll share this
content in my blog later (the name of police office station
and telecom company won’t be revealed);
The date of my publication depends on your willingness to assist. I look
forward to receiving your response via email or cellphone by July 2, 2024.
Thank you very much.
At this moment, I’m not sure whether you will receive this
letter; or, maybe, there are people can access and I’m not aware of it.
My explanation and opinion
Response
from the Telecom company: It is not possible there is virus in cellphone SIM
card. (and police officers have given the same opinion)
A. These
two days, I’ve got information on internet that it is possible hackers would
attack SIM card, the virus is called black cat, and the news was published in
year 2018.
B. The
cellphone number I provided in this letter, on 2024/6/26, I went to OOO service center to have a new sim card,
the clerk told me the old card will be made invalid immediately.
2024/6/28 ,
when I was checking these new and old sim cards, I found:
The new card, it was valid since 2024/6/26,
however, the record of calls kept in it was from 2024/6/24, it was from the police OOO station, the phone number is
02XXXXXXXX, and on 2024/6/26 ,
there were two, one was asking for callback, and the other was mattress
cleaning firm (0961, 0908),
and 2024/6/27 was
a text message from the police for my report
The old card, invalid on 2024/6/26
but containing record of a call on
2024/6/27 it was from OOO
police office.
This
record was not from my cellphone, because my phone didn’t keep the name of the
wording [OOO police
office], we can know
this because my new sim card doesn’t contain [OOO police office], a name or not depends
on sim card situation, rather than cellphone record.
The manufacturer of my cellphone is OOO, in this period, I’ve gone to OOO
SynTrend Service Center for 3 times, OOO said there is no problem in my
cellphone, and I’ve already making times of resetting it, however, above
situation happened right after I reset the phone. My computer has also been replaced, however, in my
cellphone and computer both appear words I’m not familiar with (including
current moment): they are Korean news, simplified Chinese, Japanese and those I
don’t know.
My opinion and expectation:
I hope the government organization
could tall people/formally
a. In any kind of
situation, is it possible cellphone SIM card would be input virus?
b. Which government organization is responsible for SIM card
security knowledge advocating? Where can we/people
know it?!
c.If answer for a. is YES: it is possible the
card would get virus, then why the giant telecom company and police told people
[it is impossible]?
(1) As
description about my encountering in (1) in page 1, I reported the situation to police, including people stalking,
my computer and cellphone being unauthorized accessed, those response the
police given to me was like [pushing me (victims) back
to/exposed in danger],
or, it was similar to [victims need to deal with it or
collect evidence by themselves],
it’s very bad for people who are experiencing this kind of situation, and, the
way the police told to report in text message, in fact, I cannot understand it.
A.2024/6/20 I went to the police office reporting being
stalking, in that period, police told I can use text message to report, the
number is: XXXX-XXX-XXX; in the beginning, I thought it is like a call center
number, the only one number for all people living in this country,
so I checked on internet and hope could know the recipient unit, and it always
appeared aoyuan City Government, I thought it was because at
those days Taoyuan Government was doing advocating…; 2024/6/29 when I working on the
computer in the library checking the same thing, it showed there is an
announcement in [National Police Agency, Ministry of Interior] showing all the text report cellphone numbers of all the
cities in this country, as for Taipei citizen, I need to send this text through
this number XXXX-XXX-XXX,
in my equipment, I cannot get this message containing in [National
Police Agency, Ministry of Interior] website.
My opinion and expectation: I
hope could get the response
a. I hope could know why [Taipei
City Police Office] provide text message report phone number of Taoyuan City?
a.The
place of the case reported: OO Park in Taipei City, and the
reported situation all happened in Taipei City
b. Though, the phone
number given to me belongs to Taoyuan City Police Office, then, why Taipei City
Police Officer called back to me?!
c. As a Taipei City citizen reporting to police for help,
when to use XXXX-XXX-XXX/Taipei City, when to call XXXX-XXX-XXX/Taoyuan
City?!
d. I used my cellphone
doing searching on internet, and I cannot find [the list of text message phone
number announced by National Police Agency, Ministry of Interior], does it prove cellphone sim card is possible hacked and
controlled by others?!
B. Due to A., I
used the text message phone number to report stalking by cars following me
(this is my first time using text message report, before this, the police didn’t
know and has not asked my cellphone number), accordingly, the police immediately called back and
asked what kind of help I need. However, regarding the text messge report,
the police service scope listed in the National Police Agency, Ministry of
Interior including the hearing impaired.
My opinion and
expectation:
a. I hope could know the (information people are
allowed to know) about police officers work SOP once they receive text message
report; my purpose is self protection, before the police dealing
with it, I can protect and react by myself in any situation.
b. I hope could know the way police officers identify when
to call back or go to the reported place immediately.
c. Because a and b, there are kinds of cases and kinds of people
(different knowledge background, have/have no cellphone, different life
experience); I hope could know in police
officers work SOP or in law, the police should deal with things immediately,
provide choices of actions for people, or, similar to my case: the
police officer asked me how they can help me?!
( I or other people are not necessary have report to police experience or
experience of dealing with police related cases, we don’t know how and what
police can help; major purpose of people who report to police for help is
surely to remove ourselves from danger, fear or threat)
What
if the reporter is elementary school students or the deaf and mute, or, those
who are not good at expressing idea, how they can react the police asking
questions instead?!
(2) Below is the procedures I reported to police and polices’
response; in my idea, the way police responding to me is quite different from
those I’ve learned from advocating in TV or when I was a student the government
was advocating related knowledge for our own protection. I hope thereis
clarification:
A.
The person who report, if this
person has been stalking for days by many people, and this person’s
computer data has been accessed when this person is sleeping; the police is
always asking [have you encountered loss something?], and finally, the reported
case was not accepted to deal with.
My confusion: people who being stalking would feel fearful
or anxious, and, data stored in computer but being accessed is a harm to
personal privacy. For days, I’ve not figured out the police’s question.
I hope could know: how to assess the loss of computer data
being unauthorized accessed? (because we don’t know
who accessed it and why?!)
B.
Police told: it won’t cause any loss if ID documents data being
accessed.
My confusion: people can request for loan by using ID
documents and request for creating digital bank accounts.
I hope could know: Other governments organizations’ opinion about the
appropriateness of the police’s feedback.
C.On 6/19, I met a stalker alone in the elevator in the
Administrative Building of OOO
District, the police didn’t say they will access and check the monitor of it,
because a.my reported followers are too many, cannot investigate, b. they hope the reporter( I ) could use my cellphone to
take their pictures or video recording as evidence, it is also dangerous, it
pushes reporters back to danger.
I hope could know: how reporter
can do if they are not able to buy cellphones, or, because of any reasons, they
cannot collect evidence, does it mean the police cannot deal with it
accordingly?
(For
example: people (or the old) who live
alone, people who are always dare not to talk, the homeless, the underage etc.,
how they can protect themselves?!)
(For example: if the police doesn’t deal with this kind of case, and
the people who being followed finally disappear or being harmed, who will know
it? And, what to deal with it?!)
D. When report, the police didn’t create the so called Triplicate
Sheet; police said, only when it is [criminal case] they will create it.
a. I hope could know the [internal
control] issue: [Forms
in consecutive number] is to control its [completeness of information
record]; the police will create Triplicate Sheet only when the reported is
criminal case, then, how they know the volume of [total reported cases]? How many are not closed? And
how many [have] not been dealt with]?
b. I used the police online case
report website and attached the record of my computer being hacked; on 2024/6/27,
I received a call from a female police officer for detailed discussion and
written our record, I told, there are some other records and I’ve requested for
help from Microsoft company, as for other required work by police, please
follow their SOP.
I
feel what the police did after the call was not appropriate:
i. The female police officer told
me, police officers cannot deal with
internet related cases; so I asked to know the responsible department, this
female police officer cannot share accurate information instead.
I
hope could know why the police officer cannot deal with this kind of cases, and
why they have no work responsibility to help to [resubmit] to the right work
unit?!
I
hope could know the police work SOP.
ii. Below letter was case close
notice from the police; its description is not aligned with what I’ve told. I
hope could know the reason.
iii. In communication on the
phone, the female police officer said, it may cost more if I go to seek for
help from my cellphone original supplier, she advised I get help from non-original
manufacturer. I
think this advice go to the opposite direction with what I’ve known about the
police’s work profession. I hope could know this situation is the only one
case, or, in fact, the police officers recognize it is required to seek for
help from non -original suppliers sometimes?!
----------------------------
Sender: Taipei City Policy Department
Date: 2024/6/29 Sat.
Subject: Online Reported Case Closed Notice
To: <xxxx.xxxx >
Dear netizen: The case (OOOOOOOOOOOO) that you transmitted to our online
report management system at 17:43 on 2024-06-27 has been handed over to our OOO
Police Station for handling (contact number: 02-OOOOOO). This case has informed
the relevant rights of yours and related work procedures. As per said, you
would report the incident to Microsoft for help and would not need police
assistance for the time being. If you have other needs or questions, you can
call the above number and we will serve you!
Thank you for your time; wish you peace, safety and good
health, success and abundance.
Emily Huang 2024/6/30
In this letter, regarding above the work scope of cases
the police needs to deal with, below is my idea for your reference: in this
female police officer’s response, in internet issues, the police cannot handle
it, however, internet boundaries being hacked is like the door lock be
destroyed and the house is invaded; we all know that is the police officer
assisting us to investigate, right? And now, in this internet case, why it
belongs to another work unit’s job?
For your
reference.
(2)I suggest
telecom, cellphone and computer companies to consider below issues
A.
In above letter,
the telecom service clerk told consumers SIM cards won’t be hacked, and in
fact, it is possible. Now I would like to consult to you about an internal
control issue accordingly:
In your company, how to [avoid] your service clerks of all
branches or stores from [accepting asking
from relatives or friends] or [accepting bribes] and to
provide inaccurate information to end users?
[The possibility of below situation is
not 0%:
Former employer knows all the
personal information of one of its former employee(E, who is stalking by the
company), thus, this company gives those info to private investigator firms for
doing checking; this firm is using internet technology skill to implement virus
on E’s cellphone SIM card for illegally collect E’s personal information,
detecting the communication and knows E is going to the store OOO of telecom
company for asking for help, therefore, earlier than E’s arrival, this
investigator firm bribed the OOO store or pretended to be a clerk in advance,
the purpose is to tell E that the SIM card would not be hacked when E arrived,
so that it could continue to eavesdrop on E's information or related uses in
the future. ]
B.
If a cellphone receives a sales call, it is a precursor to spreading the SIM
card virus, then, how should consumers prevent, know, or deal with it?
C.
The consumer paid telecom cellular data network is
automatically switched on+ unknown software is actively downloaded,
what the consumers can do? How to prevent this from happening?!
D.
Cellphones manufacturers/customer
service counter should have the ability to identify software that is originally
installed by its manufacturers, or they can provide consumers with a
list of software that is originally installed by the original manufacturers to
identify unknown software mentioned in C, so as to know that the software was
not downloaded by consumers/phone users.
I think the best situation is: in cellphone, there is a list
for the [downloaded program+system program] , the list is like a data folder of a computer, it will show: file name, date of latest download/time, version number,
name of developer, size. At least, the date of latest download/time can allow
phone users knowing it is download by themselves or hackers.
E.
Due to situation
in D, the names of some software are counterfeited to the original software’s
names, similar to twins with the same name, and they appear as [agent program]
wording, it is confusing.
F. I know my cellphone and computer are under surveillance (It suddenly lights up the screen, the font size becomes larger, it slows down the key board working speed, and the TV of the same brand, its
status is like the monitor switched to shows a zoom-in image of situation.),
what I should do?! How to prevent?! Especially when A is also considered
at the same time.
Therefore, the mirror reflection situation
of the cellphone or computer screen, is it possible used to copy the phone
users’ or computer users’ face, eyes or any facial features for recognizing?
The screen is under surveillance; thus, it is
not safe when we define or redefine our password and it will show what we are
inputting.
G.
The size of the
app stored in cellphone suddenly become very big (facebook, LinkedIn, Line, YouTube,
X) and at the same time, cellphone overheating, working slow; I need to go to
and click the [remove data] to solve it, however, it is temporarily solved,
[virus] will be downloaded later.
H. It may not solve the problems of cellphones or computers if we always use the method of default setting: in my experience, after I bought a cellphone, there is always 4 steps to define the passwords 1👉2👉3👉4, I feel it is hacked because when I change my way of defining it from [passwords] to [finger print+passwords] for protecting, when restarting, the setting procedures become 5 steps 0👉1👉2👉3👉4 , 0 is asked to input my [finger print+passwords], however, it has never asked what I’ve defined in its very beginning work step.
I.
In above all the
items, it is like there is a person beside me watching my password setting,
though there is [two steps verification], the cellphone number and email
account passwords are also stolen. What I can do for this?!
J.
The input information to computer or cellphone will be
stolen, because, the virus was implemented on keyboard;
accordingly, when I used old keyboard in new computer, I found it works very
slow, when I use new keyboard, it becomes normal again.
K.
The implemented
information about the impact of removing cellphones software is not true, it
may lead to cellphone users to miss the opportunity to remove abnormal
software: [Removing this software will affect system operation or make it
unusable]👈actually,
it won’t.
L.
In cellphones, there are some apps have [been already allowed
to change the system setting]; therefore, is it the cellphone users to decide
to allow these apps to [change or not]? How to decide? Do all the cellphone
users possess enough knowledge to make proper decision?
M.
Just like L, there is the same issue in computer setting;
however, people of the same professional and knowledge background as Emily have
less technical skill and knowledge background, thus, we cannot understand [the
meaning of allowing system change or not].
N.
In cellphones, there are many kinds of software, and in the
serial number of their [version], they [suddenly and at the same time] show
[version 9] or they show weird number at the same time, for example: it appears
in English “release” or a number with many digits, how this cellphone user need
to deal with it?!
O.
How to decide we need to allow the apps to have access rights
for [location], [microphone]…or not? What is the impact? How to do in order not
to be stalked or tapping?!
P.
Cellphones or computers users may not know there are virus in
their equipment, they don’t know the results of the government
organization official website address they are seeking for are
fake, thus, how to prevent this from happening, or, how to know this is
happening?!
Q.
An individual has registered a Google account, a LinkedIn
account, however, in this persons’ Google page of listing 3rd party
link, it contains a LinkedIn and Business; what to deal with this situation?!
R.
Please be reminded that: if you are sure you are inputting
the right passwords for using your computer or cellphone, however, the screen
shows your input result is wrong, and it needs you to input again; in this
situation, there may be already people stealing your passwords.
9.Buddha said, don’t do bad things, turn your head back
and you will see the shore.
The purpose of this paragraph: I hope all
of personal information and created works are completely protected well; I also
hope everyone not to do bad things, turn your head back and you will see the
shore. In this paragraph, I would like to utilize about shared my personal
encountering detail to analyze and know the purpose of those people doing those
things to me, it includes to remind you of similar situation in your daily
life, I hope you will stay alert, trust your
own judgment, and protect your own safety.
(1)
In internet job bank websites, there may be private
investigator firms as the jobs advertisers, however, the purpose of their
advertising is to collect specific person’s personal information for their
investigation to serve their specific clients.
(2) Competitors of content creators, or, people who see you as a competitor in any aspect may become stalkers to cross your boundaries and access your privacy, your creativity and your works.
(3) Because of (2), and, the technology tools are innovated and improving every day, those movies you are watching in TV or YouTube videos or content…etc., they may be created just for terrifying you, they want to use some content or news to mislead you to dislike something, but all that are not true, their purpose is they want to make you give up something. 👈Hence, you may have been their strong competitor, however, you don’t know you are.
Please you must trust your own logic and
judgement, have self -confidence; although, it is general tarot reading on
YouTube channels, people may technically lead you to watch specific readings,
the purpose is to make you believe some situation which is not existing, or,
they want you to feel hopeless/prediction in the videos is not happening and
making you continuously feeling depressed and disappointed.
By the way: Regarding above paragraph 3 mentioning
about Mr. T, I feel there are people intentionally making YouTube video
about his past love life and leading me to watch it, however, in this kind of
thing, I prefer listening to people saying by themselves, and, if they don’t
want to talk, they don’t need to. The major reason is I hope no one is spending
time making this kind of video.
What’s your idea?
If you are in a relationship, you want to know their past relationship situation from others or from himself/herself? For your reference.
(4)
Similar to (3), you may find some video containing ghost
image/advertising/photo on internet, or, in your living surrounding, it appears
something scary or occasion that people may hope could avoid, for example:
Taiwan traditional coffin and funerial procedure. My advice is: we need to
respect others, including Deity, Buddha, people, and the dead and ghost,
don’t sell your soul, if you encounter something scares you, you can pray Buddha’s name or the Deity’s name you’re believing in,
or, you can pray Golden Light Deity Spell.
When I was a
junior high school student, there was a civics teacher and I remember what he
said makes sense: people doing things need to make sense no matter who they
are, therefore, this teacher is not afraid of ghost; he said, he didn’t hurt
them, so, the ghost has no right to hurt him!
What do you think?!
In my point of
view, ghost also has karma, so, in religious stories, ghost who has done good
deed, help people and do good things, some will become deities or Buddhas, it
is like our studying and accumulating credits and being allocated or assigned
to suitable advanced school according to credits earned (reincarnation…etc.) Do
you think my idea is logical? Just for your reference.
2024/7/28 I just
watched a TV program, it reminded me of a specific Taiwan traditional religious
saying [ghosts seeking for replacement], and it usually happens at places where
people say it is dangerous or mysterious and advise us not to go there; maybe,
going there is a kind of bothering those invisible spirits living there, or it
is a sincere warning, accordingly, if we respect this saying and bother no one,
we are safe. Do you agree?! If you won’t go there and others saying you are a
coward 👈 I
suggest you just not to go there, ignore what they say( so what?! ).
(5) Believe it or not: if
you have [evil] intention, you want to use your internet work skill to
manipulate me/others to control the way we seeing people and things, you want
me/others to lose those belong to us, finally, it is not only yourself get your
evil result, you also lose faith of believing yourself! Do you want to become
this kind of person?!
I’m not giving advice;
I hope at the end, you won’t say you don’t know this, you won’t complain why
there is no one telling this to you.
(6)
By the way: if you are interested, I suggest you to
read/understand [The Sutra of the Past Original
Vows of Earth Treasury Bodhisattva], it mentions the name of [King of OOO Ghost](
mentioned in Chapter 1). It is not a scary story, it is saying the story of Earth
Treasury Bodhisattva’s vows of saving people, there are 13 chapters; if
there are people afraid of ghosts, or, they cannot sleep because of something
scary, mentally feeling pressure…etc., besides going to see a doctor, I suggest
you to read/understand the 11~13 chapters of [The
Sutra of the Past Original Vows of Earth Treasury Bodhisattva], it says( I also suggest you to try) chanting[Namo
Ksitigarbha Bodhisattva] for more than 10,000*n times + look up this Buddhas’
image with greatest respect at the same time, and return this
energy to your wish fulfillment (wishes as: remove your fear, remove your OOO
difficulties, able to sleep well…etc.). You can try it. I wish you peace, safety,
and good health.
Please click to see this Buddha’s image:
https://www.fgsitc.org/the-original-vows-of-ksitigarbha-bodhisattva-sutra/
I hope what you are doing is able to, at
least, accumulate your own blessing; do not do evil things, and turn your head
back and you will see the shore.
And…it is like you’ve unpacked a new book,
please you readers do not forget to sponsor! 😊 Please see content in the upper side of this article! Thank you very much!
Bless you!